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Booking Transparency & Information

Last updated: [11 Aug 2025]

We believe in full transparency about how your booking is handled, who delivers your services, and how your money is protected.

1. Who You Are Booking With

When you make a booking through Egypt Time Co. UK Ltd, you are contracting with our UK company operating under the protection of our host ABTA/ATOL member (To be announed):

  •  Egypt Time Co. UK Ltd, [34-35 Hatton Garden, Holborn, United Kingdom, EC1N 8DX], [Company No. 16465569]
  • ABTA/ATOL Protection (To be Announced) : All package bookings are covered under the host company’s membership. Their details will be shown clearly on your booking confirmation.
  • Operational Delivery:  In Egypt, services are delivered by our long-standing partners Egypt Time Company and Ostraca Arts and Development. In other destinations (such as Italy or other EU locations), we may subcontract to carefully selected local providers.

2. How We Handle Your Money

  • All customer payments for protected bookings are received and processed under our host ABTA/ATOL member’s (To be announced) trust account and/or bonding arrangements.
  • This means your money is protected in the event of our financial failure or that of our suppliers.
  • For bookings not covered under ABTA/ATOL (To be Announced) (e.g., certain accommodation-only services), payment terms and protections will be clearly stated before you confirm.

3. What’s Included in Your Booking

Before you book, we will provide:

  • A full breakdown of what is included (e.g., flights, accommodation, transfers, excursions)
  • Details of what is not included (e.g., visas, travel insurance, meals not specified)
  • Any optional extras or upgrades, including their costs

4. Confirmations and Documents

  • You will receive a booking confirmation by email showing the contract party, ABTA/ATOL protection details (To be Announced), and the breakdown of your itinerary and costs.
  • Travel documents (such as vouchers, tickets, and joining instructions) will be sent to you no later than [e.g., 14 days before departure].

5. Changes & Cancellations

  • If we need to make significant changes to your booking, we will inform you promptly and offer alternatives or a full refund (in line with ABTA/ATOL guidelines - To be Announced).
  • If you choose to cancel, any applicable charges will be made clear in your booking terms.

6. Local Suppliers

  • While your contract is with Egypt Time Co. UK Ltd, the delivery of services (such as hotels, transfers, and tours) may be by local suppliers.
  • We only work with trusted partners who meet our quality and safety standards.

7. Travel Insurance

  • We strongly recommend you have comprehensive travel insurance covering cancellation, medical emergencies, and personal belongings before you travel.

8. Questions & Contact

If you have any questions about your booking or would like further clarification, contact us:

  • +447477098020               
  • gm@egypttime.net